Integrated IT O&M & Service Management Platform
Unified management of IT resources, configuration relationships, O&M workflows, work order tasks, automated operations, and service data
Help enterprises connect scattered monitoring, assets, CMDB, ITSM, and automation capabilities to form a visible, manageable, and traceable IT O&M closed loop.
System Fragmentation is the Root Cause of IT O&M Efficiency Loss
Many enterprises have built monitoring systems, CMDB, ITSM, automation tools, asset systems, and reporting platforms, but effective linkage between these systems is often lacking. When faults occur, O&M personnel need to switch between multiple systems, and the more complex the process, the slower the diagnosis, the harder it is to clarify responsibilities, and the harder it is to review.
What Problems Does iDCOS Mainly Solve
IT Resources Scattered
Servers, virtualization, cloud resources, databases, middleware, network, and application resources lack a unified view
CMDB Data Inaccurate
Configuration items rely on manual maintenance, resource relationships are incomplete, and data easily lags after changes
Work Order Process Fragmented
Event, problem, change, request, and task processing lack unified flow and tracking
Monitoring and Process Not Connected
Alerts cannot automatically associate resources, configuration items, work orders, and processing workflows
Automation Capabilities Scattered
Scripts, batch operations, inspections, reports, and handling actions lack unified orchestration
O&M Data Difficult to Analyze
Work order, resource, change, alert, and service quality data are scattered, making it difficult to form a basis for continuous optimization
Standardized IT Service Management Workflow
iDCOS supports enterprises in establishing standardized IT service management workflows, covering events, problems, changes, requests, tasks, knowledge bases, and service quality analysis. Enterprises can configure workflows, forms, approvals, priorities, processing rules, and notification methods according to their own organizational structure and management requirements.
- Full process coverage of events, problems, changes, requests, and tasks
- Configurable workflows, forms, approvals, and notification rules
- Reduce verbal communication and offline processing
- Service processes can be recorded, responsibilities can be tracked, and results can be counted
Continuously Maintaining Configuration Items & Resource Relationships
The value of CMDB lies not in building a static asset table but in continuously maintaining accurate configuration item and relationship data. iDCOS can combine with resource discovery, asset collection, monitoring data, and workflow data to help enterprises maintain configuration items, resource relationships, and change records.
- Configuration item and resource relationship management
- Configuration change records and data validation
- Automatic synchronization with resource discovery and monitoring data
- Supporting fault location, change assessment, and service management
Turning Repetitive O&M Actions into Automated Workflows
iDCOS supports unified management of inspections, scripts, batch operations, reports, alert handling, and common O&M actions. Enterprises can precipitate repetitive, standardized, low-risk operations into automated workflows, reducing manual operation errors and improving processing efficiency.
- Automated inspection and batch operations
- Script execution and standardized operation workflows
- Operations incorporated into permissions, audits, and result feedback
- Reduce manual errors and improve processing efficiency
Alert and Work Order Process Closed Loop
Monitoring systems can detect anomalies, but if alerts cannot enter the process, they tend to stay in a state of "someone sees it" but "doesn't know who handles it". iDCOS can associate alerts with resources, configuration items, responsible parties, and work order workflows to form closed-loop handling.
- Alert associated with resources and configuration items
- Trigger events and assign tasks according to rules
- Notify responsible parties and record handling process
- Improve fault response efficiency and service quality
Resource Relationships & Topology Views
In complex IT environments, resource relationships are difficult to understand through tables. iDCOS supports resource relationship and topology views, helping O&M teams understand the IT environment from a structural perspective. When facing faults or changes, they can more quickly determine related resources, upstream/downstream dependencies, and potential impact scope.
- Business system topology view
- Upstream/downstream dependency relationship visualization
- Supporting fault location and change assessment
- Cross-team communication and management reporting
Five Core Capabilities, Building a Complete O&M Closed Loop
ITSM Workflow Management
CMDB & Configuration Management
Unified Resource Management
Automated Operations
O&M Collaboration
Synergy with DCOS & SmartBSM
The three products cover a complete O&M chain from hardware layer to business layer: DCOS provides underlying data, iDCOS handles workflow management, and SmartBSM focuses on business analysis.
DCOS
Hardware Layer Data
iDCOS
Management Layer Data
SmartBSM
Business Layer Analysis
Covering Multiple O&M Management Scenarios
Unified ITSM Workflow Construction
Applicable to enterprises where events, problems, changes, requests, and task processing are scattered across emails, spreadsheets, chat tools, or multiple systems.
CMDB Data Governance
Applicable to enterprises where CMDB has been built but data is inaccurate, relationships are incomplete, or updates are not timely.
Alert to Work Order Closed Loop
Applicable to enterprises with many monitoring system alerts but lacking process acceptance.
Multi-Team O&M Collaboration
Suitable for enterprises where multiple teams including infrastructure, applications, databases, networks, security, and service desk participate in O&M together.
Automated inspection and batch operations
Suitable for enterprises with many repetitive checks, batch configurations, script executions, report generation, and standardized operations.
Multi-Data Center O&M Management
Applicable to enterprises with resources distributed across headquarters machine rooms, branch machine rooms, hosted IDC, disaster recovery centers, and cloud platforms.
Building Unified IT O&M Management Closed Loop
iDCOS transforms IT operations management from "scattered tool stacking" to "process and data closed-loop", connecting resources, configurations, processes, work orders, alerts and automation capabilities to reduce manual searching, duplicate data entry and cross-system switching